Privacy Policy


The privacy and personal data policy and practices of Goodtimes Ticketing Sdn. Bhd., set out in this Privacy Policy and Personal Data Notice apply to all personal data provided to, whether in electronic form or otherwise. By visiting and/or using (Goodtimes Ticketings Sdn. Bhd’s Website), and other services provided by as well as by providing personal data to, you agree to be bound by the terms and conditions of this Privacy Policy and Personal Data Notice. If you do not agree to such terms and conditions, please do not use or access’s website or use the services provided by or provide any personal data to’s collection of your personal data is part of its normal operation of’s services. has developed this Privacy Policy to inform you about’s policy and practices on personal data and privacy matters and because believes that you should know as much as possible about such matters so that you can make informed decisions.


This written notice serves to inform you that your personal data is being processed by or on behalf of For the purposes of this written notice, the terms “personal data” and “processing” shall have the meaning assigned to them in the Personal Data Protection Act 2010 (hereinafter referred to as the “PDPA”).


Description of your personal data
Your personal data processed by includes:-

  1. Your personal details such as name, gender, identification support documents (including NRIC or passport number), date of birth, race, nationality, country, marital status, occupation) and contact details (such as current residential or business address, e-mail address, and phone numbers);
  2. Your feedback information gathered from multiple sources such as e-mail, phone and write-in;
  3. Your visits to’s website, the website from which you visit website, the pages and content which you view, the date and duration of your visit, cookies to track usage patterns, etc from the analytics tools such as Google Analytics and others;
  4. Your personal interests and preferences to help design the offering of its products;
  5. Your curriculum vitae or resume when you register your interest in having a career in and/or its relevant subsidiary/subsidiaries; and
  6. Information given voluntarily by you during any on-ground promotions or digital activities, tie-ups, contests, etc.


Purposes for the processing of your personal data may process your personal data collected from you or from any of the class of third parties stated in this Privacy Policy, for any one or more of the following purposes (hereinafter referred to as the “Purposes”): –

  1. To verify your identity;
  2. To communicate with you and deliver information that is requested by you to you and/or, in some cases, is targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of’s website, and or services;
  3. To process any communication, you send to (for example, answering any queries, dealing with any complaints and/or feedbacks);
  4. To notify and/or invite you to events or activities organized by, its partners or sponsors;
  5. To notify you about benefits, changes to the features, promotions, alerts, newsletter, updates, promotional materials and, special privileges;
  6. To send you festive greetings and movie-related content;
  7. To run’s customer loyalty programmes where applicable;
  8. To establish and better manage any business relationship may have with you;
  9. To help monitor and improve its services to you,’s customer service teams,’s website and other related assets and services, and to facilitate and conduct’s staff training and’s quality control and audits;
  10. To conduct marketing activities (for example, market research and surveys);
  11. To maintain records required for auditing, security, claims and/or other legal purposes;
  12. To investigate and resolve any ticketing issues or other queries or complaints that you may submit to or raise with;
  13. To investigate, respond to, and/ or defend claims made against, or involving;
  14. For compliance with and/or any purposes required by any relevant law, directives, guidelines, orders, rules, regulations and requirements of any governmental or statutory authority or administrative or regulatory or supervisory body (including disclosure thereunder);
  15. To process and facilitate any payment and transactions with including the purchase of event tickets and other products or services from; and
  16. In a situation where you have applied for a job with us via’s website, to evaluate your suitability for the position applied for at, for the general record keeping purposes of the Human Resource Department as well as for other purposes relating or incidental to employment with, whether or not you are subsequently employed and
  17. Any other purposes relating or incidental to any of the above.


Source of your personal data
Your personal data is collected directly from you when you: –

  1. Interact and communicate with at any of its events or activities;
  2. Communicate with whether through email, phone,’s website, social media such as Facebook, Twitter and Instagram as well as other forms of communication;
  3. Register or subscribe for a specific service or publications of (for example, newsletter or membership registration);
  4. Participate in any of’s surveys, polls or other similar vehicles used to improve the content of’s website or used for GSC’s marketing purposes;
  5. Enter or participate in any competitions, contests or loyalty programmes organized by;
  6. Register your interest and/or request for information through’s website, online portals or other available channels;
  7. Respond to any marketing materials that sends out;
  8. Visit or browse’s website and any other owned platforms;
  9. Lodge a complaint with; and
  10. Provide feedback to (for example via’s website or in hard copy).

Other than the personal data obtained from you directly as stated above, may also obtain your personal data from third parties which deals with or are connected with you, and from such other sources where you have given your consent for the disclosure of your personal data and/or where otherwise lawfully permitted.


Your rights

You have the following rights in relation to your Personal Data:-

  1. To make a data request in writing to for information of your personal data that is being processed by or on behalf of (Section 30(2) of PDPA);
  2. To correct any of your personal data which is inaccurate, incomplete, misleading or not up-to-date (Section 34(1) of PDPA)’s website by completing the Personal Data Update Form and emailing it to at;
  3. To limit the processing of your personal data including the personal data relating to other persons who may be identified from your personal data (Section 7(1)(f) of PDPA); and
  4. To request for your personal data to be removed from’s database.

If you have any request in relation to the abovementioned rights or any inquiries or complaints in respect of your personal data, please contact: may refuse to comply with your data access request under the circumstances specified in the PDPA and if does so, will inform you of its refusal and the reason(s) for its refusal.


Class of third parties to may disclose your personal data

This is the class of persons to whom GSC may disclose your personal data:-

  1. Third party service provider(s) for the provision of administrative, communications, payment, event management, security, information technology (IT), data processing or other services to
  2. Any third party or company that engages or appoints to conduct statistical analysis;
  3.’s business partners in relation to any products offered by or the said business partner. 
  4. Lawyers for the enforcement of’s legal rights; and
  5. Such other authorities, bodies or parties when required by law.

Your Personal Data is collected and processed to provide you with services and to facilitate the Purposes pursuant to your request. Such recipients of your Personal Data are contractually prohibited from using Personal Data for any purpose other than for the purpose specifies.


Your obligations

  1. Unless otherwise specified, it is obligatory for you to supply with your personal data and your failure to do so will result in being unable to process your personal data for any of the Purposes.
  2. You will take reasonable steps to ensure that your personal data is accurate, complete, not misleading and kept up-to-date (Section 11 of PDPA).


Security of your personal data, when processing your personal data, takes practical steps to protect your personal data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction including but not limited to the use of procedural and technical safeguards such as encryption, “firewalls” and secure socket layers. If you are aware of any security breach, please let us know as soon as possible.

However, “perfect security” does not exist on the internet, so does not give an absolute assurance that your personal data that you provide to will be secure at all times, and will not be responsible for any event arising from unauthorised access to or theft of your personal data. will not be held responsible for events arising from third parties gaining unauthorised access to or third parties’ theft of your personal data.


Retention of your personal data will keep your personal data for the duration that is necessary for the Purposes set out in this Privacy Policy and Personal Data Notice.


Amendment to this Privacy Policy and Personal Data Notice reserves the right to amend this Privacy Policy and Personal Data Notice at any time by posting an amended Privacy Policy and Personal Data Notice containing such amendments on’s website or by any other mode deems suitable.


Others rights

For avoidance of doubt, nothing in this Privacy Policy and Personal Data Notice shall limit such other rights of yourself or under the PDPA.


Links to other websites

When you use a link from’s website to another third-party website, this Privacy Policy is no longer in effect. Once you have used such link, does not have any control over that other third-party website and cannot and shall not be liable or responsible for the protection and privacy of any personal data which you provided whilst visiting such website(s). Your browsing of and interaction on any other third-party website(s) will be subject to that websites’ own rules and policies.



“Cookies” are text files to store your preferences that are placed in the browser of your device.’s website may use Cookies to enhance your experience and understand the usage of the’s website. Cookies will not provide us with personally identifiable information unless you choose to provide such Personal Data to Once Personal Data is furnished, however, this information may be linked to the data stored in the Cookie.


Usage tracking and Log Files’s web server automatically collects information on your domain type, browser used and your IP address for statistical purposes only, which will be used to improve the content of the website and not sold to other organizations for any purpose.

As with most other websites, collects and uses the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider), the browser you used to visit the’s website, your screen resolutions and number of colours, the time you visited the website and which pages you have visited throughout the’s Website.


Processing of Personal Data

Your Personal Data may be transferred to another country as part of the processing of Personal Data. The jurisdictions in which the Personal Data or information is processed may or may not have laws to regulate the privacy of personal data, however, whenever your Personal Data is transferred by and/or third party service providers, will use its best endeavour to ensure that your Personal Data is processed in accordance with the terms and conditions of this Policy.